Customer rights
We aim to ensure that the terms and conditions under which we trade are clearly communicated to our customers at point of sale. We always provide customers with a copy of all contractual documentation that they have signed at the time of sale. We maintain a database of customer information. We comply with all aspects of the Data Protection Act. Customers may request a copy of the information that we hold about their business.
How to register a complaint
You can contact us by using the following methods;
By phone: Please call our Customer Services Team on 0800 0901546
The team will try to resolve your issue whilst you are on the call. If we are unable to resolve at first point, the appropriate escalation path will be followed to ensure the speediest resolution to your complaint.
By letter: If you prefer to write, please send your letter to the address below. Make sure you include the account number and telephone number of the service you are complaining about.
Sanctum House,
Unit 9 Hayfield Business Park,
Field Lane,
Auckley,
DN9 3FL
We prefer to contact you by phone but will gladly confirm any particular points in writing, should you prefer.
By email: complaints@engaged-solutions.co.uk
Via our website at www.engaged-solutions.co.uk